Missing TOMbars2 or Blank Charts

These troubleshooting steps will help you identify the problem and how to resolve the issue.

If you do not find TOMbars2 listed in the drop down menu to select, then review the following instructions:

The main issue stems from other custom indicators that have been previously installed.
Custom indicators developed by other providers usually are coded with a layer of protection.
The problem with this protection is that all indicators, standard and custom, are designed with a core level of coding required to be used. The custom indicator is then developed upon that. When the developer adds a final layer of protection it's usually to prevent users from opening it up and modifying it to resell,
When they do this it can create problems between custom indicators, such as blocking.
NinjaTrader 7 has a limited number of custom bar types it can support. When a vendor builds and distributes a custom bar type they have to give a slot number. With less than 20 slots there are bound to be collisions. When a collision happens only the original taker of the slot is allowed to function. Basically the new one (TOMBars2) is not allowed to activate since something is already in the space it wants.

To be able to locate the problem you can try troubleshooting one of two ways: (Unfortunately there is no simple way to work this problem out. These troubleshooting steps can feel tedious and overwhelming so go slow)

You will need to pick which way you want to approach your troubleshooting: Way 1 or Way 2

Way 1 : Is faster and less risky - Ideal for Novice & Advanced users.

At this point you will see TOMbars2 listed as option and you can proceed to using our product(s).
While you are being activated, proceed with the Download & Installation process. (You will be installing ONLY OUR PRODUCTS, do not install any other custom files / indicators.)
Submit your new machine ID to be activated using the Activation Form.
Of course you will need to have access to a Data Feed provider and make a successful connection.
Install NinjaTrader onto a different computer. (This should be a new installation without any custom indicators installed.)

Way 2 : Is complicated & risky - Advanced users only.

After you have returned all your custom indicators back into the Custom folder within NinjaTrader 7, you can proceed as usual using NinjaTrader 7 and your indicators.
Go into the new desktop folder where you're copied custom files and highlight the ones you wish to put back. (Some customers are interested in finding which custom indicator created this problem, so they return the custom indicator files one by one; if you are doing to do this then you will want to make sure your NinjaTrader 7 is turned off every time you move a file back into the Custom Folder then restart NInjaTrader 7. From there go to a Chart >> Indicators window >> Period section >> Type , and see if you still see TOMbars2. If you do not see it, then you can conclude the indicator you just moved back into the Custom folder was the problem indicator blocking ours.)
After that you can then shut down NinjaTrader 7. (At this point you will be putting the copied custom indicators from the desktop folder back into the Custom Folder within NinjaTrader 7.)
Once you have launched your NinjaTrader and made your way to a new chart to red0 the Validation process, you will should see TOMbars2 now listed.
Do not be alarmed if you get pop up messages from NinjaTrader 7 about any of the indicators you moved to your desktop folder. The point here is to have a clean slate of custom indicators, meaning our custom indicators.
Now that you have safely copied over your custom indicators into a different folder, you can then restart your NinjaTrader 7.
Return to the Custom folder and while you still have the files highlighted, DELETE them from the folder. (Remember you made copies of them and placed them into the new folder, so do not feel as if you are going lose everything you worked on.)
From there make your way into the new folder you created on your desktop and PASTE the files there. Review your files to make sure you have copied ALL custom indicators except for ours.
While you have them highlighted you can then COPY the files, use Right Click and select COPY or on your keyboard hit Ctrl and C (to copy).
Inside the Custom folder you will want to highlight all the indicators EXCEPT for ours.
Then make your way to the NinjaTrader 7 Files via your Documents. Open Windows Explorer. The path should look similar to: This PC >> Documents >> NinjaTrader 7 >> Bin >> Custom
On your desktop create a new folder. Give it any name you want.
Turn of NinjaTrader
In this method you will be temporarily disabling all other custom indicators.